Interpersonal Skills

What are Interpersonal Skills?

Interpersonal skills focus on actions, behavior and words that we use when interacting with people. Effective actions cause people to feel, see and sense our support, caring, understanding, patience and empathy. Effective words convey and communicate understanding, encouragement, motivation and confidence. Effective behavior shows someone that we are genuine and real, sincere not phony, honest not dishonest, trustworthy not distrustful, fair not unfair, caring not uncaring, reasonable not unreasonable.

Learning effective interpersonal skills require both observation and practice. We need to put ourselves in a position to observe people who act and conduct themselves properly at all times, with everyone, regardless of a person’s title, education,  economic status, race, ethnicity, sex or physical appearance. When we see effective interpersonal skills applied, it’s easier to incorporate them into our own life. When we see other people behaving ‘properly’, we should become ‘copycats’ and then watch how other people respond to us. People’s reactions to us are mirrors of our behavior.

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